Bentley Drivers Club
'We enjoyed a fabulous weekend at the Grand and could not have been cared for any better by you and the whole team. You all delivered above expectation and we felt superbly welcomed and served. From being greeted by the Bentley signs and Chris in the parking area that had been saved for us to his waving us off two days later, we experienced a true 'Grand Hotel experience with many saying that they intended returning another time. Collectively you gave us the finale to last year's tpur that we had been hoping for.
Richard, the organising team and all our guests!
'Overall what stood out for me was the customer service and attention to detail that the Grand provided over and above other venues we have used for this type of event in the past. Everyone I dealt with from my initial contact with the hotel right through to the moment I left the hotel after the event was an absolute pleasure and nothing was too much trouble. We were treated with the utmost respect and it felt like our business was genuinely welcomed. We wouldn't hesitate to use this venue or any of the other hotel in the Elite Group again'..... Karen Lloyd
Southern Railway Retirement & Long Service Presentation Day
'I really cannot praise the staff more for the exceptionally high level of service they provided both before and during the event. No request was too much trouble and they made each of our guests feel incredibly welcome and special. The venue itself was amazing, the food was delicious and the accommodation absolutely wonderful. I cannot recommend the hotel more'....... Philip Reed
'The room looked stunning, the food was excellent and served in an efficient and professional manner. Nothing was too much trouble for the team with additional requests dealt with without fuss. Thanks so much to the whole team who made the entire process so smooth...... Emma
AXA PPP Conferences
'The support and flexibility demonstrated over the two days was faultless. It was evident to me that the ethos behind the Elite Hotels is 'Customer is King' ! All aspects of the conference from concierge, food, wine and staff was excellent'.......
AXA PPP Sales Management
'The excellent service presented by Les and Alex and their teams typified the high levels of services the fabulous hotel demands on its staff. FIRST RATE! Gabriela in the lead up to the event dealt with all issues timely and professionally..... see you soon!!'.......
Yamaha Motor (UK) Ltd
'I just wanted to write and thank you - and all your colleagues involved, for the fantastic arrangements last Saturday, it has been an absolute joy to work with the Grand. I am sure we will be back as a company very soon, I expect some of our guests will make private return visits too...'
Chartered Institution of Highways & Transportation
'The whole event was a massive success thanks in part to the organisation of all the staff at The Grand Hotel. We have held several Dinner Dances at The Grand and will continue to do so....'
Sony Computer Entertainment Europe
'Please pass on our thanks to all of the hotel for making this one of our best conferenes yet and my own personal thanks to everyone for making my job so easy. If I could plan a conference at The Grand every year I would. There is no doubt in my mind that we will return one day soon and I look forward to seeing all of the team again then, and I will certainly ensure that all the other bookers here are aware of what a great experience an event at The Grand would be.'
The Paviers' Society - Chris Edwards
'Lindsay was very efficient and helpful with all our requirements and all our questions were answered efficiently. Claire Funnell took over from Lindsay and she handled everything very well and like Lindsay she came back with all the answers very quickly. On the day The Event Manager was most helpful as we had to rearrange the table plans due to a number of our members being unable to make it. The young Duty Manager who was on duty during the evening was very attentive and ensured we were all being looked after well and I guess did not get to bed very early! All our members commented on how polite and pleasant all the hotel staff were, so a BIG thank you to you all from The Paviers' Society.'