Southern Railway Retirement & Long Service Presentation Day
'I really cannot praise the staff more for the exceptionally high level of service they provided both before and during the event. No request was too much trouble and they made each of our guests feel incredibly welcome and special. The venue itself was amazing, the food was delicious and the accommodation absolutely wonderful. I cannot recommend the hotel more'....... Philip Reed
'The room looked stunning, the food was excellent and served in an efficient and professional manner. Nothing was too much trouble for the team with additional requests dealt with without fuss. Thanks so much to the whole team who made the entire process so smooth...... Emma
AXA PPP Conferences
'The support and flexibility demonstrated over the two days was faultless. It was evident to me that the ethos behind the Elite Hotels is 'Customer is King' ! All aspects of the conference from concierge, food, wine and staff was excellent'.......
AXA PPP Sales Management
'The excellent service presented by Les and Alex and their teams typified the high levels of services the fabulous hotel demands on its staff. FIRST RATE! Gabriela in the lead up to the event dealt with all issues timely and professionally..... see you soon!!'.......
Yamaha Motor (UK) Ltd
'I just wanted to write and thank you - and all your colleagues involved, for the fantastic arrangements last Saturday, it has been an absolute joy to work with the Grand. I am sure we will be back as a company very soon, I expect some of our guests will make private return visits too...'
Chartered Institution of Highways & Transportation
'The whole event was a massive success thanks in part to the organisation of all the staff at The Grand Hotel. We have held several Dinner Dances at The Grand and will continue to do so....'
Sony Computer Entertainment Europe
'Please pass on our thanks to all of the hotel for making this one of our best conferenes yet and my own personal thanks to everyone for making my job so easy. If I could plan a conference at The Grand every year I would. There is no doubt in my mind that we will return one day soon and I look forward to seeing all of the team again then, and I will certainly ensure that all the other bookers here are aware of what a great experience an event at The Grand would be.'
The Paviers' Society - Chris Edwards
'Lindsay was very efficient and helpful with all our requirements and all our questions were answered efficiently. Claire Funnell took over from Lindsay and she handled everything very well and like Lindsay she came back with all the answers very quickly. On the day The Event Manager was most helpful as we had to rearrange the table plans due to a number of our members being unable to make it. The young Duty Manager who was on duty during the evening was very attentive and ensured we were all being looked after well and I guess did not get to bed very early! All our members commented on how polite and pleasant all the hotel staff were, so a BIG thank you to you all from The Paviers' Society.'