19th December 2014
'Just days before Christmas 2014, our daughter's wedding Reception was held at the Grand Hotel. The meal was delicious, hot, beautifully presented and in double quick time. No guest waited more than a moment for their meal to arrive and following the reception, we were inundated with thank you letters to say how fabulous the entire experience had been for our guests who had nothing but praise for every staff member they encountered at the Grand. Equally for the Bride (and Mother of the Bride!) the Banqueting staff were outstanding. From our first planning meeting they inspired utter confidence. Nothing was too much trouble to organise. They did everything to ensure it was an outstanding event. Great room rates were made available to those guests who stayed overnight. Some guests made it a weekend event and have now become firm fans of the Grand, as they plan their return visits.
Cannot recommend Claire Noble and her colleagues more highly to any Bride who wants to have an entirely worry free experience. Surprisingly, the cost of the event was highly competitive when compared with other wedding venues. Not a single glitch from 3pm - Midnight.
Utterly brilliant, energetic, smiling staff from the doorman to the breakfast Chef, these people know how to give the highest level of great customer service..... Well done and thank you for such a special day
Rob & Sam
'We just wanted to express our sincerest thanks to you for everything you did for us during 2014 and giving us the most spectacular wedding day, we couldn't have asked for anyone better to help organise this very special day.
From the moment we arrived on the Saturday through to when we left Monday morning, the staff were fantastic and delivered the most amazing service which was absolutely faultless.
Our wedding guests were very complimentary of the service we all recieved and commented on the fantastic attention to detail and how fabulous the food was. Our guests with dietary requirements said they had never been so well catered for.
Thank you to the very talented Chef, the waiters and waitresses, the staff that dressed the rooms, the bar staff, Leslie, Alex, the Reception staff and anyone else involved in looking after us that day. You made it a truly special for us and we cannot thank you enough'.
Helen & Stuart
I just wanted to thank you and your staff most sincerely for making my daughter, Helen's wedding a truly lovely day. They were initially so disappointed when the pier - their first choice venue burned down but were thrilled by the amazing support from you and your staff at realising their perfect day in just two weeks! I am unable to imagine a more perfect setting and was impressed throughout by the professionalism of your staff who were all friendly but not obtrusive and efficient in ensuring each stage of the proceedings an smoothly. The dining room looked magnificent and your superb Events Manager oversaw each stage ensuring the Happy Couple had the best day of their lives. The wedding banquet was superb! I've stayed in many 5* hotels and have rarely had food which tasted as exquisite as it looked. I'm determined to return and stay at the Grand just to have the Persian Lamb dish once more! Your staff went above and beyond what was expected: I was so touched by the kindness of the Chef in supplying a cheeseboard on learning of the bride's love of cheese. We have been inundated by messages from wedding guests of all ages who said it was quite simply the best wedding they had ever attended. The Bride and Groom didn't want anything stuffy or too formal and were pleasantly surprised by the friendly yet professional ambience of the Grand.
Helen and Stuart have now celebrated their engagement and their wedding with you: I think they will return for wedding anniversaries or any good excuse to enjoy your excellent hotel and relive fond memories of a very happy day..... Thank you so much..... Sally (Mother of the Bride)
Samantha & Greg
Our sincerest thanks for the magnificent wedding given to our daughter and new son in law. It is difficult writing our extreme appreciation of your staff and their work without appearing effusive, when in fact we are truely full of admiration for their work. The setting of the Grand, the Princes Room for the Ceremony, the Compton where the meal and celebrations took place, we all impressive and full of character. The Grand was the perfect venue' A really memorable, superb day'.........
Father of the Bride
Claire & David
'What a fabulous day we had on Saturday! The hotel staff did a wonderful job looking after us. With stress free preparations before the event everything ran like clockwork. Needless to say the television for the football was a huge success too!!!! We are already planning our first anniversary stay!... thank you'.....
The Two new Mrs Forrester-Carpenters
'Marion and I had our Civil Partnership at the Grand this year. The Grand made it a magical fairytale day come true. We both had a day we will never ever forget ... our guests are still talking about it too! You all could not do enough for us, nothing was a problem. The 'White Palace' will always truely be a memorable day for both of us, we thank everyone from deep inside both our hearts'......
Jessica & Carl
'OUTSTANDING! EXCEPTIONAL! MAGICAL! There simply are not enough positive adjectives to describe our wedding experience at the Grand. From our very first meeting with Lindsay when she showed us around we fell in love with the hotel and Compton Room. Lindsay's knowledge, true professionalism and enthusiam just brought everything to life and made the magic even more real. Gabriela was my guardian angel during the run up to the wedding, nothing was ever too much trouble - even when dealing with an OCD Bridezilla, she took it in her stride. Everything planned to the tiniest of detail with schedules, and operations plans prepared well in advance for us to review and sign off. Gabriela truly took the stress out of the wedding for not only me as the Bride, but for my Mum and Dad too. Tom our wedding co ordinator on the day was exceptional! We met him approximately two weeks before the wedding when we took our photographer to the Grand to scope out the best photo opportunities. Any tension that had begun to build as we approached the day melted away with Tom's reassurance that all was under control. We arrived unannounced to him yet he still knew every detail, with thanks to Gabriela's planning I am sure!
On the day itself Lindsay and Gabriela came to see us arrive at the Grand and wished us well as friends not solely clients of the hotel. IT was such a personal thought and meant a lot to myself, now husband and my parents. The whole day into evening was absolutely faultless from start to finish. Despite our speeches over running by an hour (that's what you get with three best men!) Tom, Alex and team appeared effortless in ensuring everything ran smoothly and all of our guests were looked after in an exemplarity fashion. The wedding breakfast was EXQUISITE and was deemed as such by every guest that attended. My husband and I loved our tasting meal when we selected our wedding breakfast options but were expecting standards to slip a little due to the 110 guests to be fed at the same time. This was not the case the food and service was faultless. Even now our friends and family say that ours was and will remain to be the best wedding they have ever attended in the most beautiful venue. IT was the day that fairytales and dreams are made of andis in no small part down to the professionalism and standard of excellence upheld by the team at the Grand.'...
Sarah & Chris
'We would like to thank everyone at the Grand Hotel for making our wedding day truly amazing. From the moment we stepped into the hotel we felt like royalty. Nothing was too much trouble. We would especially like to thank Claire Funnell for all her time and hard work. She made our day!
Laura & Chris
'I would like to share my amazing experience planning and holding our wedding reception at the Grand. From start to finish Claire at the Grand Hotel has been an absolute pleasure to work with. She made everything so easy and enjoyable for us. From the initial meeting to look around the venue there wasn't any pressure at all, she had all the answers to all of our questions and I am so pleased we decided to hold our reception here. The whole team before and throughout the event were absolutely amazing, everyone was so kind and helpful. The whole event ran so smoothly and the Toastmaster was brilliant (this was organised by the hotel) and kept everything running on schedule. I look forward to spending many anniversaries with my husband here for years to come. I cannot thank Claire and her team enough, this truly was the happiest day of my life and I could not have acheived that without them. A beautiful venue with brilliant staff... very hard to find! We were so lucky'
Michelle & Gary
'Our wedding day at the Grand was truly perfect, there wasn't one thing not right, truly the happiest day of our lives. We will never be able to thank all the staff enough, it was PERFECT!
My dream come true.... marrying Garry and the icing on the cake was it being at the Grand Hotel......thank you'